Sportsman Boats announces fourth consecutive win for excellence in customer service for 2022. Awarded by the NMMA.
Sportsman Boats, a family-owned and operated, award-winning manufacturer of center console and bay boats announces their recognition as a recipient of the National Marine Manufacturer Associations’(NMMA) 2022 Marine Industry Customer Satisfaction Index (CSI) Award. This is the fourth consecutive year Sportsman Boats has been recognized for their dedication to outstanding customer service. The Marine Industry CSI Awards honor boat and engine manufacturers who actively measure customer satisfaction and pursue continuous improvement to better serve their customers. Award recipients achieved an independently measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year, based on information provided by customers purchasing a new boat or engine during the period between January 1, 2022 and December 31, 2022. Participating manufacturers must survey all new boat buyers during this period. For this reporting period, the program surveyed more than 175,000 customers.
“We are so grateful to have received our 6th consecutive Customer Satisfaction Index Award for our excellence in customer service.” Said Victor Gonzalez, Director of Marketing for Sportsman Boats. “Continuing to assist our customers is our biggest priority. We believe to be a world-class brand we need that support for our customers. We want to match the top quality of our boats to our service, so our customers have the best experience.”
NMMA Boat & Yacht Certification helps manufacturers ensure their boats are built to applicable standards set by the American Boats & Yacht Council (ABYC), and to promote their compliance to the public.
Previous CSI Awards
In order to qualify, Sportsman must submit applications for all models; each model must be physically inspected by an NMMA inspector annually. To achieve Certification, a manufacturer must demonstrate that all variances found during the inspection have been corrected. All of the Sportsman Boats models are certified. We are committed to providing you and your family a safe, reliable and dependable boat for many years to come and we believe this is an important step in achieving that.