Sportsman Boats Wins Fifth Consecutive Customer Service Award

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Sportsman Boats Wins Fifth Consecutive Customer Service Award

Sportsman Boats announces fifth consecutive win for excellence in customer service for 2020. Awarded by the NMMA.

February 18, 2022
Cover image for the post Sportsman Boats Wins Fifth Consecutive Customer Service Award

Sportsman Boats is a family-owned and operated boat manufacture, and we are recognized as the fastest growing line of center console and bay boats on the market. We are happy to announce that we are a recipient of the National Marine Manufacturer Associations’ (NMMA) 2021 Marine Industry Customer Satisfaction Index (CSI) Award. This is the fifth consecutive year that we’ve been recognized for our dedication to outstanding customer service. The Marine Industry CSI Awards honor boat and engine manufacturers who actively measure customer satisfaction and pursue continuous improvement to better serve their customers. Award recipients achieved an independently measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year, based on information provided by customers purchasing a new boat or engine during the period between January 1, 2021 and December 31, 2021. Participating manufacturers must survey all new boat buyers during this period. For this reporting period, the program surveyed more than 175,000 customers.

“Receiving our fifth consecutive CSI Award shows the continuous growth and improvements that we are pushing for at Sportsman,” says Sportsman Boats’ Marketing Director, Victor Gonzalez. “If our customers are not happy then we are not progressing, customer service is our top priority and that goes on long after the sale.”

NMMA Boat & Yacht Certification helps manufacturers ensure their boats are built to applicable standards set by the American Boats & Yacht Council (ABYC), and to promote their compliance to the public.

Photo of CSI Award. 2021 CSI Award

In order to qualify, Sportsman must submit applications for all models; each model must be physically inspected by an NMMA inspector annually. To achieve Certification, a manufacturer must demonstrate that all variances found during the inspection have been corrected. All Sportsman Boats models are certified. We are committed to providing you and your family a safe, reliable, and dependable boat for many years to come and we believe this is an important step in achieving that.